In the customer service industry, computers serve as a ways of communicating and accessing information. While this might vary depending on various offices and work type, it all revolves around providing the client with the correct information to help aid them in their issues. Computers help with this for obvious reasons, providing connections that helps us gather information (we have established that the internet is a literal world-wide size web of connections) and talk to others faster and more easily than without. "Technology is starting to play a larger role in customer service as more businesses incorporate automation and other resources into the way they respond to customer needs." (salesforce, 2017). Because of this, being computer literate is more important, especially in this new 'work remote' era. Knowing your way around a computer helps alleviate technical difficulties, frustrations, and help the implementation of new apps or processes.Covid-19 made it evident just how important being computer literate was, as it was impossible to communicate or process anything effectively using paper or waiting on face-to-face interactions. This lockdown both exposed the technically challenged and supported the computer literate. We are now moving into a post-pandemic era where everything in compatible in a remote environment. That is, you need to know how to trouble shoot the little things, make sure everything is plugged in and charged up, restart the computer, run updates, read what the buttons do, and think before clicking on phishy looking emails.
References
DISILVESTRO. A (MARCH 2, 2017) 4 Reasons Technology is The Key to Personalized Customer Service. SalesForce. https://www.salesforce.com/ca/blog/2017/03/4-reasons-tech-is-key-to-customer-service.html#:~:text=Incorporating%20technology%20into%20your%20customer,app%2C%20and%20keep%20customers%20informed
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